FAQs

What does “RORO” mean?

(Roll On Roll Off) means your vehicle is driven on/off the vessel, kind of like a giant parking garage.

What forms of payment do you accept?

You can choose to pay via credit card (Through our secure website), wire transfer, personal or company check, and of course cash. Please note if paying by credit card or personal check you will want to get the payment in as quickly as possible to insure the payment has been processed completely prior to arrival at destination of your shipment.

What happens when my vehicle arrives to destination?

One week prior to arrival our agent will send an arrival notice to the address that you have provided to us and let you know shipment is due to land shortly. They will then start the process to assist you with customs clearance and arranging for pick up. On occasion an agent can be busy or simply have a clerical error and not send the arrival notice, for this reason once vessel sails we will send you agent details as well as ETA so if you have not heard from agent you can reach out to them directly.

What if the vehicle I have is nowhere near a port?

We can assist with the trucking of your vehicle to the nearest port and or loading warehouse for an additional fee.

What is shared container service?

Shared container service is when your vehicle/cargo is loaded into a container along with other freight.

What is your IBAN number? I want to send a wire and my (european) bank needs it.

Only European banks have IBAN numbers, for a wire to a US bank you only need the account number and the SWIFT code, which is sometimes called BIC code in Europe.

When is payment due for my shipment?

Once the order has been placed you will receive an invoice from our operations department. Payment is due within seven days of placing the order unless other arrangements have been made and agreed upon.

Where does the title go after we hand over to TD Freight?

Once the vessel sails we send your documents along with all documents for your container directly to our agent overseas as they will need this for clearance on landing. If you wish for us to send the title somewhere else we can do this on request as well.

Why is there an additional exam fee on my invoice?

If any government agency inspects the container and there are charges associated, the invoices will be passed on to you directly. All importers are responsible for an exam charges incurred while shipping.

Why would they inspect my shipment?

These exams are held at random to protect the homeland from contraband and to enforce government regulations.

Frequently Asked Questions