FAQs

Frequently Asked Questions

We are able to give you expected departure and arrival dates. Delays seldom occur but they do occur. Some of the reasons why there may be delays are due to US Custom delays, Port congestion, sailings cancelled or delayed because there is not enough freight, ships being over booked or re-routed and weather conditions. There are no refunds or price deductions due to any delays as they are out of our control.
Yes you can but most of the US Ports are restricted to TWIC (Transportation Worker Identification Credentials) access only, but you can find an escort company who can assist.

If you are shipping roll on roll off then you cannot have anything inside the vehicle other than that which came with the vehicle when it was new, i.e. spare tire, tool kit etc. If you ship inside a container then you can load items inside the vehicle. Please make sure to check with your country of destination for a list of any possible prohibited items. Also note anything loaded inside the vehicle is shipped at your own risk. TD Freight does not inventory these items nor do we check to make sure they are packed correctly so be aware if they move around during transit and damage the interior of the vehicle we have zero liability.
Yes, we have shared containers to many destinations where we can ship a single car, motorcycles etc. If we don’t offer shared container you can still ship one car in  20’ container.
You can track your shipment online and tracking # is usually provided upon sailing and or upon request.  
Yes, we can pick up your vehicle from any locations within the U.S. Most major metropolitan orgins can be picked up within a few days. If the origin is a rural location it can take a few days longer.  
No, the steamship line provides a container that needs to be returned to port at destination after unloading.  
You should get an International Driver’s License from the AAA Automobile Association in your area. Your American Driver’s License will suffice in Europe. As a tourist or temporary resident, you can drive with your American license plates in a foreign country until your registration for that year expires.
Yes, you do need insurance to drive on the roads in foreign countries. Insurance can be bought at the port of destination when you pick up your vehicle or you can arrange your insurance prior to the pickup of your vehicle.
Please note that returning citizens or foreign buyers may be subject to import duties and taxes imposed by the destination country. Each country has different laws so we urge you to contact the Embassy of the destination country concerned to clarify matters. We will be available to advise you on some countries.