FAQs

Frequently Asked Questions

If you have never been in the U.S. or registered your car in the U.S., you will need to verify the vehicle is at least 25 years of age with the vehicle’s original engine or it is a U.S. compliant vehicle.
According to U.S. customs the last person within the U.S. to receive funds for the goods being shipped is considered the “shipper”.
-Original notarized letter from lien holder authorizing export -Military ID -Military orders -Electric copy of the title (front and back) -TD Freight booking forms
We highly recommend purchasing the marine insurance. It is not required but we are required to offer this to you and advise that if you do not add insurance there will be no coverage on the vehicle while in transit. Regardless of the situation the carriers will not pay any claims.
When your vehicle is shipped in a Roll on Roll off vessel, we recommend that you remove your license plates and registration tags when dropping off your vehicle at the port or prior to the vehicle being picked up by the trucking company. You can replace them when picking up your vehicle at the destination port. If you are entering Europe as a tourist or non-resident, you may drive with your American license plates and registration tags until they expire. If you are not returning to the USA, after the registration tags expire, you should removed the license plates with the registration tags and mailed back to the Department of Motor Vehicles in the State of registration.
There are limitations when shipping your cargo in a container. The limitations include size, weight and contents. The internal dimensions of a 20ft container are approximately 19.5ft long by 7.5ft high and 7.5ft wide. The weight limit for a 20ft container is approximately 20,000 pounds. The internal dimensions of a 40ft container are approximately 39.5ft long by 7.5ft high and 7.5ft wide. The weight limit for a 40ft container is approximately 40,000 pounds. You may not ship any combustible materials and you are limited by what the destination country will allow you to import.
You will require an Original title for the vehicle and bill of sale. If you are a US Citizen we will need you EIN # If you are not a US Citizen we will need your passport copy along with proof of visiting the US If you are not a US Citizen and have never been to the US you will need for the seller of the vehicle to provide you with his/her EIN #
We will send several booking forms for the various government agencies for you to fill out and sign.  Along with those documents, we will need a copy of the bill of sale in English which clearly states the year, make, model, VIN and value on the seller’s letterhead, seller’s proof of ownership for the vehicle and ID would be helpful.
Only complete the sections with a star at our payment page and leave the address out.
Insurance covers everything from dents, scratches and dings to complete loss of cargo. You will have a $500.00USD deductible so the first $500.00 in damages would be paid by you but insurance company would take care of the rest. Insurance will not cover pre-existing damages, meaning if you have a dent and the dent gets bigger the insurance company will see that as a pre-existing damage. Insurance will not cover any damages due to moisture such as mold. The reason for this is there is no way to 100% prevent the chance of mold growing in your vehicle during transport. We put desiccant inside the container to help absorb any moisture but this simply limits the possibility and does not 100% prevent. For this reason it is important to make sure the inside of your vehicle is completely dry, DO NOT have your vehicle detailed prior to shipping as they will wash the carpet and leave water under the surface. Also please note insurance will not cover any mechanical issues. We do not do an inspection prior to shipping on the overall running condition of vehicles and thus cannot cover anything in regards to mechanical issues.